This webinar reviews a new program and training on Quality Case Reviews (QCR) that the NC Division of Social Services has developed in collaboration with several county DSS agencies. It also provides an opportunity to hear from three county DSS agencies about their local case review process and its role in supervision, staff development, and continuous quality improvement (CQI).
CQI
Getting Ready for CQI
This presentation for directors and child welfare administrators and program managers from North Carolina county DSS agencies explores Continuous Quality Improvement (CQI) at the state and county level, with a focus on what DSS directors can do to improve agency readiness to implement CQI.