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Handouts and Follow-up Document


This presentation for directors and child welfare administrators and program managers from North Carolina county DSS agencies explores Continuous Quality Improvement (CQI) at the state and county level, with a focus on what DSS directors can do to improve agency readiness to implement CQI. (Event Date: 5/22/2013)


Kevin Kelley, Chief of the Child Welfare Services Section at the NC Division of Social Services
John Eller (Director) and Katie Turk (Child Welfare Program Manager) from Catawba County DSS
Phillip Hardin (Director) and Lisa Sprouse (Child Welfare/Family Support Program Manager) from McDowell County DSS